Q1: May I have your samples ?
A: Absolutely yes, samples are very important to clients.
So we supply our samples ( in stock) free of charge.
Clients' only need to pay express charge is ok.
B: We also supply customize samples service before order placed .
Samples making fee is 100usd/type
Lead time:7-15days ( depends on the material in stock)
Express: 1-4days delivery ,free of charge
Q2: How do I get fast response?
A: Send the E-mail to us ( faye@ fayepacking.com ).
Mob/whats app: +86 15950111265 or We Chat gxp214( 24 hours online)
Q3: How Fast can you make our orders?
A: Samples approved and deposit wired , lead time is 30-45days .
We will have production schedule when orders placed.
Q4. What is your MOQ ?
A: Usually in stock, 100pcs is ok.
Custom order:12000 pcs , the moq depends on the products type.
We know many clients they don't want to buy more for the first order,
we are finding some solutions to help our clients reduce the MOQ .
Tell us the qty you want , we try our best to help you.
The business is both of ours, we will work best together with you.
Q5. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT.
It usually takes 3-5 days to arrive.
Air shipping and ocean shipping is also optional for big quantity.
Delivery way as your requirements.
Q6. How to proceed an order for your products?
a: Send us your requirements with more details , it will help us to know your project well.
b: We will quote you estimated price first time,
if not clearly more questions will be sent to you with the quotation.
c: Samples in stock / or customize samples will be sent to you , once confirmed and signed for us , send us purchase order .PI will will be sent to you after discussed and signed from our General Manager.
d: Orders will be placed to our workshop after samples signed and deposit wired.
e: We will follow up the production , take pictures and videos for clients .Goods ready we will inspect the goods and send a report to clients before wire the payment.
f: Once received the payment, we will ship the goods out .
g:Clients received the goods, please check it . If some destroyed on the delivery way, take the pictures and send it back to us .We will give a fast solution for you.
Q7. Do you supply designing service for us ?
A: Yes. We have a professional design team with rich experience.
Just tell us your ideas and we will help to carry out your ideas.
Q8. About the details of the QC in our factory ?
a. Our factory's QC team will do the inspection once goods finished .
b. Third party QC inspection free of charge for selected VIP clients
c. Professional Inspection Report
d. Testing report certification( CE, FDA, RoHs etc.), we may undertake the cost
with clients if needed.