1. Is Giometal a manufacturer? Where is the factory located?
Yes, Giometal is a 14-year-old manufacturer & exporter in body-piercing jewelry industry. Situated in Dongguan, Guangdong
province, our factory and headquarter is able to make the best of those favorable conditions in the neighborhood.
2. Are you open for OEM and ODM?
Yes, we produce jewelry for body-piercing in house both as Original Equipment Manufacturer(OEM) and Original Design
3. How can I place an order on line?
Our self-service online ordering system is on its way, before that, please follow below steps to place purchase orders:
We will send you our stock list at first , then you fill on the quantity with your interested items on the list ,
We will quote accordingly, together with Lead Time, down payment, and product details.
Please confirm price and send us Purchase Order (we could also provide it for your confirmation).
We will make Pro Forma Invoice and send you after you confirm the prices.
After deposit payment arrives, we will arrange the packing and get the shipping ready in 7 days
Full payment and shipment.
There might be other processes like sample examination, for OEM we might need to confirm design details, all is to make sure that
the customer could receive the most satisfying product.
4. I want to check your quality, can I order samples?
Yes, Giometal never begin mass production before customers confirm samples. We could provide High Definition pictures or/and send
real samples for buyers’ examination.
5. How do you charge for samples?
For basic body jewelry items in stock, we provide free samples, customer only needs to help with shipping cost.
For special items, we will charge no-more than cost of production.
6. How can I track my orders?
After shipment, we will provide a tracking number for customers to follow-up the parcel.
7. What if I receive defected products?
We follow strict Quality Control standards to screen out defected products. But since we apply a lot of manual work, mistakes
might happen. In such cases, you could request a repair/replacement within 30 days after parcel arrival.
Please email us product specifications and defected quantity & Invoice Number to email@example.com.
8. What if you send me the wrong item(s)?
If we send products of unwanted size/color/specs, we will conduct 100% refund or will replace ASAP upon customer’s consent.
9. What is your return/replace requirement?
To replace or return items, please confirm with us in advance, worn/used items CANNOT be claimed as defective and won’t be
replaced. All defected items MUST be packed in single bags and noted with readable product specs & Invoice Number.
Please note that NO credit notes will be issued for defected products.
10. How do you charge for return/replacements?
Mistakes on our side, we will conduct 100% refund. Shipping?
11. Which payment options do you accept?
We are optional among T/T，Paypal, Westuion ,Mastercard and so on by customers’ preference..
12. What is your Minimum Order Quantity?
Generally 100 to 300 pieces depending on specific items for wholesale price.
13. How can I follow-up my orders before shipping?
Please consult our sales-representatives to keep tuned for latest order status.
14. Can I track my order after shipment via my account?
We are afraid not possible at the moment since our online-ordering system is not in effect. Please track the parcel by tracking
information we have provided.
15. What are your available shipping methods?
We are flexible among DHL, Fedex and UPS, will ship upon customers’ preference.
16. Do you provide insurance for the parcel?
To provide the most cost-effective products for customer, we generally DONOT include insurance expenses.
Customer is optional to pay us an extra 0.4% of declared value to get a full refund if the parcel goes lost.
17. What’s your charge for taxes?
Import taxes and duties differ in each country and changes according to the latest policy, please understand that it is impossible
for us to be precise and accurate in these charges.
Therefore, customers are deemed liable for relevant information in the country where parcel is delivered.
18. How do you charge for shipping?
Shipping charges vary according to parcel weight/dimensions and the location of the destination.
We always quote it together with unit product price, please refer to quotation sheet.
Need to put approximately costs in US or Europe here.
19. Is a deposit required? How much?
We usually require a Minimum Down Payment of 30% of total order amount.
20. What’s the lead time?
if available with stock, we shipment is around 7-12days.
If new items, it will take around 2-3 months to ship, depending on our production schedule.
21. Can you put our logo on your products?
At present our products are without logos, only with material mark, all packed in single clear bags. Customers could re-pack them
into boxes/bags branded with their identifying signs.
22. Where can I get a pricelist or a catalogue?
Our latest catalogue is under composition, it might take another 3 months to complete. Before that, please log in our Alibaba page
(link here) or our official website to check out latest items and prices.
Our sales representatives will also be glad to quote if you have any special requirements.
23. Can we show your pricelist or catalogue to our customers?
Sure, no problem! We will put an online link for registered visitors to download e-catalogue once it is available. Please keep
24. Can you notify us when you release new items?
Of course! We always update new items on our website. Besides, we are working on news letters to inform regular customers of the
latest trend, welcome to register on our website and to stay posted!
25. I don’t know how to choose the right size for me, can you help?
Below is a sizing chart, please put a coin (value) on the coin picture on the down right corner(or a ruler)and keep zooming in/out
until they matches.
You could then put a ruler or something else beside your pierced area, then mark on it an ideal length. Then put it on our Sizing
chart to find the perfect size.
26. I’m a new piercer, can I get some advice on sizes?
27. What are the popular piercing types in your products?
We have products from eyebrow piercing, lip piercing, ear piercing, nose piercing, tongue piercing, belly button piercing, navel
28. Which material is the most popular among your products?
Most of our products are made of Ti 6Al-4V ELI ASTM-F136 Titanium and 316L Surgical Stainless Steel. We are also an excellent
manufacturer of jewelry by 925 Silver; 14K/18K Gold, Rose Gold.
29. What are the best stone colors do you recommend?
Please refer to our banner picture for the hottest designs and stone types/colors. basically, the most popular stones are:
30. How to put on a Dermal Anchor?
This is the link to put on a Dermal Anchor (link here)
31. Do you sell by pair or by piece?
Generally we sell body jewelry by piece. earrings by pair,
32. What certificates do you have?
We have SGS mill certificates , SAO mill certificates and SAO Ni Release Certificates
33. I’m from South Africa, can you ship here?
Yes, our customers are all over the world. (how many countries)so long as your country is open for import and your delivery
address is reachable by shipping companies, we will be glad to send shipments.
34. What are your safety standards for materials?
35. Can I buy accessories, like precious/semi-precious stones from you?
36. What is PVD coating?
Physical vapor deposition (PVD) is used to form a thin film on the surface of metal surface as coatings.