Q1. Are you a factory?
A: Yes, we are the factory and ODM&OEM are accepted
Q2. How long will the filer last ?
A: it is 3-6months on average,but it also depends on the actual situation.
Q3. How to start a order ?
A: First let us know yoru rrequirements.
Secondly we quote price according to your requirementsor our suggestions.
Thirdly you confirms the samples and places deposit for formal order.
Fourthly we arrange the production.
Finally we will inform you to arrange the balance payment and help to arrange the shippment.
Q4. How to deal with the faulty?
A : Firstly , the defective rate will be less than 0.2%
Secondly during the guarantee period, we could send some replacement parts with new order for samall quantity.
Thirdly if there is any problem about the products , we will discuss the addressing methods together.
Q5.How about your delivery time?
A : Generally,we can send out the sample within 3~5 workdays after receiving payment.And then we need 3~5 workdays to design the packaging materials for the customer.After confirming the golden sample with the customer,Orders will take about 15 to 20 days to stock up after receiving balance payment of shipment.
Q6.What is your payment policy?
A : Samples:Please confirm with us the model you will purchase, and you prepaid the sample fee,after sample tested and qualified ,we will refund this sample fee when you reach the order of our MOQ quantity.Payment with Western Union or PayPal is OK.
Formal order: 30% prepayment, paying the 70% balance before shipment.Payment with L/C, T/T is OK.
Q7.What transportation methods do you use for delivery?
A : For sample delivery:Provide door-to-door service(buyer pays freight), usually using UPS,DHL and so on,we will choose the cheapest and convenient express for our customers.
For mass production:sea shipping or express,We generally sign the FOB agreement with the customer, so the buyer is responsible for the logistics of the goods.Or we can provide cost-effective forwarder for your reference.
Q8. What's your after-sales policy( The terms of guarantee) ?
A: Different products, different guarantee policy.The time of quality guarantee: 1-3 year.