Q1: Your factory or trading company?
We are a factory, we provide OEM&ODM services. Some famous foreign supermarkets and we often collaborate.
Q2: You have the ability to do independent research and development?
Our engineering department has 7-10 people, we have the research and development capabilities. We also collect regularly each customer feedback, product improvement and new product development. We also hold monthly new product launches.
Q3: about our Return Policy:
If you want to exchange the items received, you must contact us within 7 days of the receipt of your order. And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.
Q4: What will you provide services?
If you do not mind, you can tell s the following information, you are factories, wholesalers, purchasing, dealers, consumers or do engineering, design, or home. We can provide a detailed explanation to you. You will also patiently answered every question. We have established a customer complaint side, if you are not satisfied with our service, you can directly tell us via e-mail or telephone. We answer all questions for you.