1. Return/Refund is accepted within 7 days (the date depends on the DHL); please contact us first and return the goods according to the return address.
2. To avoid delivery lost, return should be arranged by register airmail, and the shipping fees of return should be paid by the buyer.
3. Please make the items remain the original state. We only accept nondamaged items.
1.If you've just gotten permanent extensions, avoid washing them for 24 to 48 hours to let them adhere properly, Then opt for for sulfate- and silicone-free shampoos and gently massage your scalp and roots to break up any debris. Follow with conditioner only on the ends as the "emollients can dissolve the adhesion at the root, causing the extension to slip right out," For clip-in pieces, wash them after every 6 to 8 uses, and lay them flat on a towel to dry
2.If you wash your hair at night, make sure to completely dry it before slipping under the covers. "The weight of wet hair can lead to breakage and tangling," Keep bonded and permanent extensions from getting knotted by "loosely braiding strands at night prior to going to bed, your hair will be tangle free in the morning and you wake up with perfect, soft waves," Always take out clip-in extensions at night to avoid breakage.
3.While we love a glamorous style, styling products and hot tools can take a toll on hair, so make sure to give them some good care. Deep condition once a month so strands look healthy and shiny,we don’t suggest to use Heat Roller ,the more you use on it ,the shorter othe life span of your hair ,we highly recommend steamrollers when you sleep .
4.The natural oils from our scalp help moisturize our own strands, but since extensions are not attached to the scalp, they're more prone to dryness. Steer clear of alcohol products, which "will lift moisture out of the hair and make extensions look frazzled,"
5.If you've opted for permanent extensions, do not consider taking them out as a DIY project. Head to a hairstylist for professional removal to forgo any damage to your natural strands.
Q1.How Much Hair Do In Need?
A:For average head size, here is my suggestion:
24”-28”: 4bundles or more
Q2,Why shed about 1-2 strands when I initially ran my hands through the bundle?
A:It is the floating hair that are not brushed cleanly ,it will not shed anymore after brushed , it is not the quality problem, if the hair is shedding from the weft, then the hair will shed endlessly. there is another case is that some hair will broken since it is very soft and thin, also, pls being understanding this point.
Q3. Why are my hair extensions getting tangled?
A: It could be caused by dry hair. Pls make sure to wash your hair every 4days,Using a soft brush or wide tooth brush, start at the bottom and work your way up slowly. You could go to your stylist for further suggestions
Q4.Can they be straightened, curled ?
A: Yes you could use hair straightener or hair curler to style the hair. However, don't do it too frequently, or the heat will make the hair easily get dry and tangled.
Q5: Can I dye/color the hair?
A. Yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighten the hair. We recommend to dye darker, since it is difficult for the original color to fade .But our 6A quality hair can 100% dye to light color Improper dying will ruin the hair. We highly recommend having your hairdresser dye the virgin hair . Coloring by yourself will take a risk of not coming out the shade you want. If you can't get to a salon, please always use a good quality products and test a small sample first.
Q6.why the wavy get down after sometime ?
A. because it is virgin cuticle Remy hair without any chemical treatment, all the curl and wave is made for steam processing, so it result in the shape will not be kept as long as the chemical treatment one, but this virgin cuticle Remy hair can be used for very long time and health since all the cuticle on the hair in the same direction, while the chemical treatment hair can not be used as long as virgin cuticle remy hair, but it can keep the shape longer and might hurt your health
Q7.Why the virgin hair will be in different Color?
A. Because the virgin hair are just cut from the donors, different people the hair come out in different colors, some will be darker or lighter, when the bundles come in a combination will have this problem, it is for normal phenomenon.
Q8.why the virgin hair dry and split at the end?
A.because virgin hair is natural, no any chemical treatment, when the hair grow it become dry and split at the end.
Q9. How can I extend the life of my hair?
A. Virgin cuticle remy hair is well know to last 23years, do not washing regularly like natural hair or permanent hair as your natural hair oils wont penetrate the hair, and the less you wash these hair, the longer they will last.
Do not bleach or lighten or add toner to your hair as they can be damaged, and don’t color your hair without consulting a fully qualified Hairdresser.
Q10.What is your return policy?
Our return policy is very simple: If you don't love the hair once you receive it, simply send the hair back to us unopened and unused in the original packaging and we will exchange it for any other product from our company. Please note return postage costs are at the buyer’s expense