Q1.Are you the manufacturer or trading company?
MOOKOO: We are a factory with more than 100 workers, and covering 10000 square meters to produce display showcase for retail shop ,shopping mall and supermaket since 2011.
We have following workshop: carpentry workshop, polishing workshop, fully enclosed dust-free paint workshop, hardware workshop, glass workshop, assembly workshop, warehouse, factory office and showroom.
Q2. Could you help me to design my store?
MOOKOO: Yes, we have a team of 10 highly skilled designers and 5 engineers that can bring almost any project to life.With 14 years of collective experience, our designers can take a sketch to a 3D SolidWorks model or live protoype quickly. In addition, mookoo offers performance and durability testing, 3rd party certification and field testing to further ensure the compliance and performance meet your intent.
Q3. What is the payment terms?
MOOKOO: We accept cash, T/T, Western Union and Trade Assurance.
Q4. How long is the delivery time?
MOOKOO: It depends on your project, such as the size, quantity, style and workingmanship etc.
Normally the delivery time is about 20-25 working days.
Q5. How about your package way?
MOOKOO: Our packaging are strictly according to the International standard to ensure delivering to your destination without any damage.International wood case package: EPE+ Bubble film+ Corner protection+ plywood+ wood strip jointer.
Q6. Can you offer installation service foe me?
MOOKOO: We offer detailed installation instruction for you to make the installation as simple as building blocks. And we can provide installtion services on site at lower cost.
Q7. How about the After-sales service?
MOOKOO: We offer thoughful after-sales service.
1) 2 years free maintenance with no condition;
2) Forever free technique guide service.