Q1. Can I have a sample order for your some products?
A: Yes, sample order to test and check quality is available. Mixed samples are acceptable.
Q2. Do I need to pay for the sample?
A:It need to pay when the value of sample is over $20 per unit, but the freight paid by buyer
Q3. Do your company accept customization?
We accept OEM/ODM order. We have our own factory and excellent design team.
Q4. How long is the lead time?
Normally 3-5 days for sample. 2-4 weeks for bulk production.
Q5. What’s the delivery way of your company?
We have strong cooperation with DHL,UPS,TNT,Fedex,EMS,China Air Post etc.
By air or by sea are also available.
In addition,you can choose your own shipping forwarder.
Q6. What’s your company’s main method of payment ?
You can pay via T/T (100% T/T in advance for small order;
30% T/T in advance, 70% balance paid before delivery for bulk order)
We also accept West Union, Paypal, L/C at sight.
Q7: Do your products have warranty?
Yes, We provide 1 year warranty for our products
Q8: How to deal with the faulty?
First, inform us the faulty situation by sending us mail with photos and reports;
Second we will analyze the probable reasons and get back to you;
Then, we can discuss about the solution according the reasons may cause the faulty.
For small quantity, we will send you new ones to replace the defective products once confirms it's our problem
For bulk faulty, we may repair them and send back to you asap.