We will respond to you within 24 hours upon receiving your complaint in our working days (Monday to Friday). It will help us to help you to get quick response to your complaint if you indicate the details of your complaint, such as the pictures of the problems or faulty products, faulty qty and so on.
When you have made a complaint to us, we will:
- Investigate your complaint;
- Inform you of our findings;
- Where we are at fault, try and put thing right to your satisfaction;
- If necessary, review our procedures or services to avoid the problem occurring again.
1. Are you a factory or a trading company?OEM acceptable?
A: We are a factory which has been specialized in producing METAL and SOFT PVC items more than 10 years.OEM are warmly welcome,professional designers and engineers will surport you well
2. Where is your factory and how can I visit it?
A: Our factory is located in Yiwu city of Zhejiang Province (south of China), and you can get more detailed information by contacting us.
3. How long can I get some samples for checking and what about the price?
A:5-7 days after all details confirmed and sample charge received.Normaly samples will be charge $100 to $200 depending on all the detailed information (size, material, finish, etc.). We will return the sample cost if your order quantity is good.
4. How is the warranty of the products quality control?
A: We hold the tightend quality controlling from the very begining to the end and aim at 100% error free.
5.How to get an accurate quotation?
A: If you are interested in our product, please provide us with below information:
♦ Drawings, photos or samples of the product
♦ Detailed sizes of the product
♦ Material of the product
♦ Product accessories requirements
♦ Purchasing quantity