1. Q: Are you a factory or trading company?
A: Guangzhou Colorful Cosmetic Co.,Ltd is OBM (Original Brand Manufacturer of ELSA) company also with OEM/ODM service. We are looking for professional distributor/agent/representative all over the world.
2.Q: How can I be your agent? Which countries did you sign the agent contract?
A: For agent details, please contact us by email, we are looking forward to cooperating with agents to sell our ELSA brand nail products in following countries: Russian, Ukraine, Balerus, Greece, Bulgaria, Cyprus, Moldova, Armenia, South Africa, Kazakhstan etc. Welcome to join us.
3. Q: Where is your factory located? How can I visit there?
A: Guangzhou City, China; 20min by car from Guangzhou Baiyun Airport and 2h by train from Hong Kong.
4. Q: What is the material of your products?
A: UV Curable Polyurethane Resin etc. We also can customize as your formula.
5. Q: How can I get samples?
A: Free samples are available but shipping cost will be paid for customers, more details please contact Elsa freely.
And we recommended you to order single color samples (one piece available with free shipping).
6. Q: What's lead time and shipping time?
A: 1-3 days lead time for sample order, 3-7 days lead time for general large order. We send goods by FedEx,DHL,TNT etc express normally, 3-5 workdays as delivery time. This way is a little expensive but fast and safe for uv gel products.
7. Q: How about the quality control?
A: ELSA Professional Quality Inspection Department always paid great importance for QC.
8. Q: How can I make a order & payment?
A: Please contact Elsa by email or alibaba message for professional service. Our company accepts alipay, T/T, West Union,PayPal etc payment.
9. Q: How about the after-sale service?
A: Please contact us freely, any question will be responsed accordingly within 24hours.
( Saturdays, Sundays &. Holidays excepted )
10. Q: How about import custom fee?
A: Please pay attention: Our sales will declare the value as customer's require normally.
Import duties, taxes and charges are not included in the item price or shipping fee.
These charges are the buyers' responsibility.
Please check with your country customs office to determine what these additional cost will be prior to bidding/buying and confirm if you have good customs clearance solution.
If the goods were turned back or destroyed for unable customs-clearance, the related cost will be paid by customers.