Q: What is the electric bike conversion kit?
A: The kit is designed to transform your standard bicycle(manual pedal power)to an electric-powered by a motor and battery pack.
Q: Will the conversion kit fit my bicycle?
A: The conversion was designed to fit 90% of the bicycles, and you can check your bicycle fork(the two metal pieces that attach the wheel to the bicycle) to be sure. You will need at least 100mm for front wheel and 135mm for rear wheel.
Q: How far can I go on one charge?
This varies depending on usage, your specification will affect the your battery performance and life. And mostly of the battery have a cycle life of more than 700charges.
Q: Do I have to pedal to assist the motor?
A: There are two kinds of modes available, throttle controller and pedal assist.
Throttle controller means you use a throttle to control power and speed. To get started, simply twist the throttle to accelerate and hold it to maintain speed.
Pedal assist means once you start pedaling, a torque sensor picks up your movement and power integrates seamlessly while you ride. Just pedal and go. Once you use the brakes or quit pedaling, the power is deactivated and you need to pedal again (lightly) to re-activate pedal assistance.
Q: How long does it take to recharge the battery?
A: usually it takes 4—6 hours.
Q. When should I recharge batteries?
A. The battery can be charged after every ride. We do recommend that every 20th charge that you run the battery flat and give it a full charge.
Q: How should I store my battery?
A: Store in cool dry place, you should fully charge your battery before storing it.
Q: How can I get the best battery performance and range?
A: Pedal while the motor is on, start the motor after the bike is moving, use the motor mainly to climb hills, and don’t use the motor while you are going downhill.
Q: Does the electric bicycle waterproof?
A: Yes. You can ride our electric bikes in the light rain without worrying about damaging the electric components.
Q: Can the bicycle be ridden with just pedal power?
A: Yes. The choice is yours - battery power, pedal power or a combination of both.
Q: What is the minimum order quantity?
A: For the ebike conversion kit the MOQ is 1-20PCS depends on style.
And for the electric bicycle the MOQ is 1-10PCS depends on style.
Q: What is the production and delivery time?
A: Production time is from 15 to 40days. Depending on the quantity and model.
Q: Could I take samples to test quality and market in advance?
A: Yes, welcome to take samples to test our quality and service.
Q: How do you ship samples?
A: Considering sample quantity is not big, we support ship samples by DHL/FedEx, fast and less damages
Q: Why don't you ship samples by sea? we are informed shipping by sea is cheaper than by air.
A: As sample quantity is not big, and customer want to delivery it by sea, it must be LCL shipping( it means it's a less container loading shipping), generally LCL shipping freight is very low, or it could be ZERO, BUT in destination port, nearly ALL countries charge very high port fees,especially European countries, it might be expensive than by air,so for sample we choose express.
Q: How about your Warranty?
A: Motor: 2 year Charger: 1 year Controller: 1 year Battery: 18 months
Q: How to make the warranty:
A: Usually we would test all the products before send them out to make sure all the parts works well. Of course, any kind of product may have problems, so we give long-time and easy warranty. We only need the parts no. picture and detailed description to apply the warranty for small parts and small quantity, and once we confirm the products have quality problem, we would send the replacements. (we have the right to call back the broken parts to test)
Q: Can we use our own shipping agent?
A: Yes, you can.
Q: Can we use our own logo or design for sticker?
A: Yes, you can. We welcome OEM. Please send email to us more details.
Q: Could you supply OEM service?
A: Yes, please consult our staffs for details.
Q: How about your packing?
A: Our packing is hard carton.
Q: What is your Terms of Payment?
A:Generally we accept T/T, deposit 30% and balance before shipment and Paypal and LC, please contact us for more details.
Q: What kind of certificate approval do you have?
A: Electric bike: EN15194 BY TUV, CE, ROHS,SGS