1. We need a little change to the dimensions of product, would you be able to do that?
Yes, as long as you provide the dimension drawings or just simply tell us your requirements, we will make few samples for you to check.
2. What is the lead time (manufacturing time) for a modified product?
For the modified product, a sample would take a week to make. After sample verification with clients, we are able to produce 5000 units per day.
3. Can we get some samples for checking and testing?
Yes, warmly welcome to get some samples from our factory. However, we only offer free samples, you need to pay for the cost of freight. But we will refund the cost after you order mass production.
4. What is the guarantee period on items supplied?
We guarantee our products for 8 years. For the clic-clac series, the clicker waste mechanism (the yellow spring) can be pressed more than 100,000 times without any damage.
5. How long from order to dispatch for items shown in the catalogue?
If you choose products from the catalogue, we can arrange for the production to commence almost immediately. For orders of less than 1,000 units we are able to dispatch within 10 days. We promise all our clients will receive the best service and a quick response.
6. Are orders dispatched via airmail or by ship?
Delivery company options: DHL , FedEx, EMS ,UPS ,TNT, Post Air mail
By Sea: for seaport only,
Features: time-consuming, cheapest, suitable for big or heavy goods.
By Air: for airport only,
Features: time-saving , expensive, suitable for big or heavy goods
7. How can payments be made to the Yuhuan Tailian Metal Production Co Ltd ?
we prefer L/C(Letter of Credit) or T/T, for T/T(Telegraphic Transfer) method, 30% pre-pay is applied.