Q1. How to install the Wellblue Alkaline water filter machine?
A: This Wellblue Alkaline water filter machine is counter top water filter, the installation is very easy. We just need to connect the adaptor with water faucet, and use PE hose to connect the adator and filter machine.
Q2. How long is the inside filter service life?
A: The UF membrane could be wahsed, the service life is 2 years. Other filters service is between 3-6 months depending on local water quality.
Q3. How to replace the replacement filter?
A: All of the inside filters are screw types, we uncrew it slightly and take out, then put the new one and screw tightly.
Q4. Can I have a sample order for Wellblue Alkaline water filter machine?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q5. What about the lead time?
A:Sample needs 1-3 days, mass production time needs 2-4weeks based on the order quantity.
Q6. Do you have any MOQ limit for Wellblue Alkaline water filter machine?
A: Low MOQ, 1pc for sample checking is available
Q7.How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q8. How to proceed an order for Wellblue Alkaline water filter machine?
A: Firstly let us know your requirements.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Fifthly We will inform to arrange the balance payment and help to arrange the shippment.
Q9. Is it OK to print my logo on Wellblue Alkaline water filter machine product and package?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q10: Do you offer guarantee for the products?
A: Yes, we offer half a year warranty to our products except for human damage.\
Q11: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
Secondly, during the guarantee period, we could send some replacement parts with new order for small quantity. For defective batch products, we will discuss the solution together.