1. What is your MOQ?
Usually our MOQ is 1000pcs. But we accept lower quantity for your trial order. Please feel free to inform us your plan for purchasing, we will offer the price correspond to your qty. And we hope your would increase your order qty after you check our product quality and know our services.
2. How can I get a sample?
We usually provide customer existing stock sample with free charge.And if you need sample in your OEM color and print, we will charge you some cost based the real cost happening.
We normally ask for freight collection for sample delivery. If you have international courier account like Fefex, UPS, DHL and TNT, it would be great. If you don’t have courier account available, we could prepay the freight here and you just pay it to our account accordingly.
3. How long is the sample lead time?
For existing samples, it takes 2-3 days.
If you need sample with your own design, it takes 7 days normally.
4. How long is your production lead time?
It depends on product and order qty. Normally, it takes us 20 days for an order with MOQ qty.
5. What format of the file do you need if I want to do my own design?
For printing design, we need AI or PDF file for set up the print-plate.
We will make mock-up photo to send you for print details approve include color, size and position before real sample making.
6. How many colors are available?
We match color with Pantone Matching system. So you just send us the pantone color code you need. We will match the color accordingly. Or we will recommend you some popular colors to you.
7.Which kind of certificates do you have?
Our products quality meet with FDA, BPA FREE ,LFGB,EU food safe grade and we already have certificates for some of our products
8 what is your payment term?
Normally we accept payment term as 30% deposit after order signed and 70% balance against the copy of B/L. We also accept 100% irrevocable l/c at sight !