Q: What version of the IP Outdoor Telephone do you have?
A: All of our models are support five versions: analogue(PSTN), VoIP, GSM, PAGA, Wifi. Can be powered by AC110-240V, DC12V / DC5V, telephones line powered, solar, POE, battery or UPS.
Q: What's the advantages of your Help Point Analgoue Telephone Hearing Aid Compatible Outdoor weatherproof phone compared with others?
A: a. Most of our products have got the International Standard certification. Such as IECEx, IP65, IP66, FCC, CCC, ISO9000, EMC, ROHS, SGS, ...etc.
b. We have enough stocks support flexible and fast lead time within 3-7 days.
c. We support the best price lower than others with good quality and 24X7 hours online service. If you could share the project name and the photos of after-installation, we will offer 5-10% discount to support you.
Q: How long is the warranty period?
A:Normally the warranty period is 18 months after items received. If there any issues on the phones, we can send parts for your replacement.
Q: Will you offer any spare parts in free?
A: Yes, we can offer 2% spare parts(not included the phone housing).
Q: Can you provide a neutral version?
A: Yes. we can support neutral version. Normally, the default is our standard Kntech brand and the price is favorable than the neutral version.
Q: If some parts of the phones occur issue need to be changed, can we find the parts in our local store?
A: Yes, if out of the warranty period, please let us know the issue and we will offer the technical data of the parts and reference price.
Q: Can I purchase the accessories separately like PCB board, handset, buttons, speaker, keypad, ...etc?
A: Yes, we support MOQ 1pcs.
Q: Can I do customized of the Help Point Analgoue Telephone Hearing Aid Compatible Outdoor weatherproof phone?
A: Yes, we support OEM \ ODM order. We have our own R&D Department with high technology support. Please provide your detailed requirements.
Q: Can I choose other colors of the SIP Intercom SUS304 Access Control System Elevator Wireless Telephone?
A: Yes, normally the default color is yellow. Some model like KNZD-04, KNZD-05 ,KNZD-11, KNZD-13, KNZD-14... support red, blue or white. It is base on our stock. If the quantity over 100pcs, we can support other colors.
Q: What's the MTBF of the Highway Phone?
A: The MTBF is 50,000-70,000 hours. And the average failure rate is very low at 0.3%.