Q1:Do you accept OEM service ?
A:YES (with your design ,shape,size ,packing ,etc.)
Q2:Where is your Company located?How can I visit there?
A:Our company is located in Wuzhou city,Guangxi,China.
The world`s largest sysnthetic gemstone.Welcome to visit us!!!
Q3:How can I get some sample?
A:We honored to offer you sample , Sample in stock can be sent for free.
Q4:Gemstone that for casting and wax setting .
A: 1.White cubic zirconia gemstone
2.All nano gemstone, synthetic ruby,synthetic spinel
Q5:How does your factory regarding quality control
A:We have 15 production processes,9 inspection processes,
5 experienced QC,every gemstone has its quality assurance.
Q6: How to proceed an order for machine cut gemstone?
A: Firstly let us know your requirements or application.
B: Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q7: Is it OK to print my logo on the product?
A: Yes. Please inform us formally before our production and confirm the design firstly
based on our sample.
Q8: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q9: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective
rate will be less than 0.2%.
B: Secondly, during the guarantee period, we will send new lights with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.