Q1: Are you factory or trading company?
A: We are trading company with factory.
Q2: Can I have a sample first before bulk order?
A: Yes. We offer you free sample to test the quality, you only undertake the freight.
Q3: What's your delivery date?
A: 3-5 working days for samples and 10-20 days for bulk order.
Q4: What's your terms of payment?
A: 1. If amount is less than USD5,000, 100% T/T in advance.
2. If amount more than USD5,000,30% T/T in advance, 70% T/T against the copy of B/L.
3. If amount more than USD30,000, 30% T/T in advance, 70% L/C at sight is acceptable.
Q5: What's your shipping ways?
A: 1. By Express: TNT, DHL, FedEX, UPS, EMS, etc... Door to door
2. By Air: Please let us know your airport.
3. By Sea: Please let us know your delivery port.
Q6: What's your MOQ?
A: Our MOQ is 100pcs. First order as samples can be less than 100 pcs.
Q7: Can I use my own Logo on the lamps or packing boxes ?
A: Yes, we can make all according to your request,OEM orders are welcomed.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced according to the strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send free replacements with new order for small quantity.
For defective batch products, we will resend them to you or we can discuss the solution including re-call according to real situation.