1-) When would my order be arrived?
We also serve you support for transportation in the framework of high-qualified and safety shipment principles.
2-) How do you pack my product for safe transportation?
Your order would be meticulously packed in strong box against every external factors that may damage. Due to every contrary situation, our shipments would be insured according to your wish. By the conscious of yours value, we would offer you support in every freight process as well.
3-) Which products are included in warranty?
Our roasters are included warranty for 120months.
4-) In which situations would the product be out of warranty?
We supply warranty only for coffee roasters.
-The damage by fire, earthquake, flood, typhoon, lightning, other natural disasters, Abnormal voltage, pollution, and .chemical erosion.
-The damage by using the roster under rugged environment
( Fumes, dust, moisture, outdoor, etc), or unfollowing the instruction.
-The damage by improper installation of power and gas.
-The damage by falling, transformation, collision, self dismantling repair, etc.
-The damage by replacement of counterfeited parts and components, or cleaning machine in a wrong way.
5-) Can I obtain spare parts?
We also supply spare parts of our products. In addition, in order to your demand; we can also support you by visually to change them by yourself easily.
6-) Which payment methods do you accept?
You can make payment via mail order, money order or Trade Insurance Payment service(Alibaba Service).