We will respond to you within 24 hours upon receiving your complaint in our working days (Monday to Friday). It will help us to help you to get quick response to your complaint if you indicate the details of your complaint, such as the pictures of the problems or faulty products, faulty qty and so on.
When you have made a complaint to us, we will:
- Investigate your complaint;
- Inform you of our findings;
- Where we are at fault, try and put thing right to your satisfaction;
- If necessary, review our procedures or services to avoid the problem occurring again.