1. Q: What advantages does your product have over other similar products?
A: Clean energy as fuel, clean fuels are cheaper than conventional fuels easy tooperate. High calorific value Intelligent, user-friendly. There are several workingmodes for users to choose from. Security, unique technical support.
2. Q: What's the difference between air pellet stoves and hydro pellet stoves?
A: a.Air pellet stove has the advantages of quick heating, high efficiency, easy toinstall.
b.Hydro pellet stove heat up relatively slowly ,but heating area, thermal efficiencyare higher than air pellet stove.
c.Hydro pellet stove is higher comfort for heating,the room is relatively dry if youuse air pellet stove.
d.Hydro pellet stove cost higher,it also need to be used in combination with radiators.
3. Q: What color pellet stoves can I buy?
A: HEYING can provide you with the color spray paint for the side panel. You canchoose four colors such as black, bed, gray and white.
4. Q: What should I pay attention to when using it?
A: Your pellet stove works independent of the room air. Negative pressures in theroom is not permissible. The use of a safety device (e.g. differential pressure controller) in combination with room air facilities (e.g. ventilation system, exhaustextraction etc.) is stipulated.
5. Q: How to clean glass?
A: The best way to clean the glass is using a damp cloth with small amount of ashfrom the firebox. Stubborn dirt can be removed using a special cleaner that can bepurchased from your stove dealer.
6. Q: Is your company's cigarette pipe CE certified?
A: You can rest assured that our products have passed the CE certification andmeet the regulations and requirements of the government.
7. Q: What is your standard for smoke emission?
A: This heater was tested for EPA emissions. The fuel used for test run was premium-grade Pellets(Marthwood), the test result is: Particulate Emissions: 0.769g/hr, Carbon Monoxide Emissions: 0.00 g/hr. This emission rate meets theEPArequirements.