1. Q: Can I get Product samples?
A: To get samples, please contact:
2. Q: Can you make glow items?
A: Yes, we can.
3. Q: Do you accept urgent orders?
A Yes we do.
4. When I re-order, should I pay the mold fee again?
- NO, we'll keep each mold for 3 years, during this time, you can re-order without mold fee.
5. Express shipping is too high, any other options for shipping?
- Yes, we could also ship via China Post, E-package, or agent express with low cost.
6. My silicone wristband need to display, any show box?
- Yes, we could also provide plastic box, paper box, velvet box for pins, medals, etc.
7. I need some very urgent, how fast you can produce it?
- For most items, it will need only 3-7 days when in a rush. Depending on your item, our sales will check schedule and get a fastest production time for you.
8. UPS / TNT / DHL Express lost / broken my package, how could I do?
- If you didn't receive it in time, please let us know, we'll check with express and get you an answer.
- If you just receive part of your products, some cartons lost or broken, please complain with the shipper and take a photo when you touch them. Let us know at first time, and send us the photoes, we'll re-make the lost items for you for free and make claim on this to express.
9. I received, but it’s wrong, how could I do?
- If you provide wrong info and cofirmed wrong artwork or production plan, then sorry you will afford to re-make them.
- If we made products wrong with our artwork or production plan, we'll re-make for you for free.
- If you are in a rush for the wrong items, so have no time for the re-making, please be kind to accept our sorry and discount for you.
Any questions or problems, feel free to let me know, I’d love to help!
Muyue Gifts & Crafts company
Cell number: +8618551250241