Q1:Are you factory or trade company?
A1:We are a trading company and manufactory. We have our own factory with well-equipped testing equipment and strong technical force.
Q2:When can I get the price?
A2:We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us by 0086-595-26262687 or 0086-1395 9910 918.
Q3:Are your samples free or need cost?
Actually it depends on the products. For low value products, we will provide free samples, freight collect. But for some high value samples, it needs sample cost and freight collect. Pls be informed that all samples cost can be returned to you if order placed. You’re welcomed to email us for checking.
Q4: Shall we make some change on your exist product?
A4: Yes, it is no problem to change the product, please inform the details you want to change.
Q5. Can you produce according to the samples?
A5: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q6: How long can I expect to get the sample?
A6: It needs about 10-15 days to prepare the samples for you. The samples will be sent to you by express(like DHL/FEDEX/UPS,etc) under your own account. Or it can be under your instruction.
Q7:Can we have our Logo or company name to be printed on your products or the package?
A7: Sure. Your Logo can be putted on our products by sticker or hangtag. And if you want your Logo and company name to be printed on the cartons for the products you can send us the artwork by email.
Q8: How to do if I can’t reach your minimum order quantity or a full container?
A8: We suggest you asking whether the products are in stock if you can’t reach our MOQ. Meanwhile, usually it will cause extra $350 handling charge if shipment is less than $8000.
Q9: We find suppliers who can give us better price than yours, how can you explain this?
A9: We are open mind on the price, we can not be sure our price is the lowest price, but we can be sure our price is the most cost-effective price you can earn more if you buy from us. Our products are all in nice quality, you can make more profit when you sell it, and also the high quality can get reputation for you. You can always get good comments from your customers.
Q10: What about the lead time for mass production?
A10: Frankly speaking, it depends on the order quantity and the season you place the order. Generally, the producing lead time is about 45-60days after we get the deposit.
Q11: What is the payment terms?
A11: T/T 30% deposit in advanced; L/C; T/T
Q12: How about your quality guarantee?
A12: We’re 100% responsible for damage of full container goods if it’s caused by our improper package
Q13: How do you make our business long-term and good relationship?
A13. We keep good quality and competitive price to ensure our customers benefit ;
A13. We respect every customer as our friend and we sincerely do business and make friends with them,
no matter where they come from.