Question 1:Are you manufacturer?
Answer:We are a factory, and we welcome you to China tourism, and inspection of our factory, By the way,we are a comprehensive professional party supplies manufacturering with more than 10 years.We are professional in the designing,developing,manufacturing and marketing of all kinds of party items.
Question 2:What certifications do you have?
Answer:Our Itme can pass EN71,CE,ASTM,RECH,ROHS,SVHC etc international standard certifications from SGS,BV,TUV,DNV,BSI etc.
Question 3:How to order?
Answer:You only send us your inquiry by email or by trademanager,TopStar Sales team will answer you within 24hours.
Question 4:What are the advantages in your Factory?
1.More than 10 years export experience and professional.
2.Exported to more than 50 countries and regions.
3.A professional stable sales and service team will be the good guarantee for the cargo quality, in time shipment and later communication service.
5.Our factory is flexible to do OEM brand according to customers' product
Question 5:Can I get a real sample for our referrence?
Are your samples free or need cost?
Answer:1.Yes,we will send you our real sample for your inspection based on your detail company inforamtions you supply.
2.Actually it depends on the products.For low velue or stock design products,we supply free sample and freight collect.But for high values or customized design,buyer have to afford sample fee and freight collect.and all sample fee is return back to you after order placed.
Question 6:How can i confirm the quality before start producing?
Answer:Before any order start mass productionTopStar sales team must send pre-production sample photos or videos by email for your checking,also we can send you actual sample by express s your request,but ship fee is afforded by buyer.We will start producing after you confrim pre-production sample.
Question 7:Can you do customized design for us?
Answer:Yes,we have a professional team with full experience in designing and molding.we can manufacture the products as per your PDF,AI artworks.
Question 8:How long can i expect to get the sample?
Answer:It will be ready for delivery in 7-15days.The samples will be sent to you by express,you can use your own express account or prepay us if you don't have an account in express company.
Question 9:What about the lead time for mass production?
Answer:Frankly speaking,it depends on the order quantity and the season you place the order.Generally,we suggest the you starting inquiry 60days before the date you would like to get the products at your country.
Mobile Phone: +86-18367905169