1.Q: How can we order your machines if we have interest in your machines?
A: That is quite easy. You send us an inquiry; we will give you quotation and delivery time. Once you confirm the order, we will send proforma invoice for down payment. After deposit payment, we will arrange production. Before delivery, we will send trial-running video to you. Moreover, after full payment, we will arrange shipment. Alternatively, you can inspect machines in our plant before payment done.
2.Q: I want to make some plastic products and need some machines, but I have no idea on how to choose the machine. Can you help us?
A: Yes, we are very willing to support you. We have experienced technical engineers who will guide you to choose suitable model machines. You may provide detailed information to us including products name, picture, sizes, weight, output, etc. You can email to us or leave your message to us.
3.Q: Is that possible for your company to send engineer to install machine for commissioning, even train our workers?
A: Yes, we can send our engineer to your factory for installing, commissioning, training. We have some engineers flying among different countries for after sale service and technical support. As per experience, if everything OK usually 5-7 days is enough. Therefore, before shipment, we need you to prepare invitation letter for visa. However, please be noted that all cost happened for visa, travel, hotel should be paid in advance by customers. In addition, we cannot guarantee each visa is successful.
4.Q: If we buy your machines, is there any warranty?
A： Yes, definitely. Totally 1-year warranty after shipment for mechanical parts, hydraulic parts, electric components. We are responsible for broken parts within one year. We will supply those parts in freeway but the possible transportation cost should be paid by clients.