Q: It's International Trading,How Can I protect my Interest or Trust your company?
YY: YY is the more than 10 years Gold suppliers on ALIBABA, In additional, our factory are Verified by BV, TUV, AWA(Australia windows Association),SAI GLOBAL every year. Please link below For the Latest Manufacture verified reports. In additional, you can call to AWA or Sai Global to check YY company. Or Please contact us ,we can show you more latest exporting documents and records.
Q:Are you a Manufacturer or a Trading company?
YY: YY is the manufacturer for doors & windows, Locate in SHANGHAI where is only 30 mins away PUDONG International airport, welcome to inspect YY factory.
Q: How to install your windows? Is there any difference as Local? Do you have installers or send installation team to Project site?
YY:YY Team know well the windows/Doors installation for Brick wall, brick venner, steel construction, concrete wall. We can provide you installation solution or installation guide. More,we have a oversea manager in Sydney Australia who can assist you to complete installation. And we can send our installation team to project site if it is necessary.
Q:What about your packages ? What can you do for me If the windows were damaged when I open the container ?
YY:Our Package are with Iron pallets which is stronger and durable. If the windows were damaged when you received,Please send us photo and we will replace you new one freely.
Q: What will you do if sending me the Wrong windows?
YY:YY will send you the Shop Drawing to confirm the windows Drawing before production. if send you the wrong windows, YY will replace you a new one freely
Q:Could you provide sample for testing quality?
YY: Yes. The sample is available. But normally client will be fin charge to the express cost.
Q:Can you accept you OEM or ODM?
YY:Yes,We can produce products according to customer's requirements and accept customized design.
Q:How long is the Quality Guarantee Time and after sales service?
YY:YY provide 10 years quality Guarantee. We have a office in Sydney to provide after sales service, for other countries, you can call to us or Email to us, we will reply you within 24 hours.