Packaging & Shipping
Our company has signed agreement with DHL / FEDEX / UPS / TNT / ARAMEX, which are international transport companies, this help us deliver goods quickly with more preferencial price to lower transport cost for our customer.
Under normal circumstances, Holykay Jewelry proudly has worldwide shipment with DHL / FEDEX / UPS / TNT / ARAMEX within around 3-5 business days. Encountered with festivals, vacation or force majeure, the transportation period may be a little longer.
Package and Security
The machandises are delivered in special container provided by DHL / FEDEX / UPS / TNT / ARAMEX. Furthermore, we usually put some plastic bubbles inside the parcel to keep the jewelry steady, waterproof and crashproof. You can track the shipment via the web or ways you want to check.
Logistics and Packing
Considering the tough express transportation, Holykay packs the goods with plastic bubbles for inner protection. Then outside we use thick cartons for goods protection. Over the passed 10 years, every single transportation goes well.
Q: Are you a factory.
A: Yes, we are a factory. And we offer you the direct price.
Q: Can we order our own design or different color? What is the MOQ?
A: Yes, we can produce your own design. Normally, for OEM jewelry order the MOQ is 120 pcs per style.
Q: Can you do custom logo on the jewelry?
A: Yes, we can do custom logos by stamping or laser engraving. The MOQ is 120 pcs per style.
Q: Can you return the model charge?
A: Yes, model charge can be returned after place order.
Q: Can you make the metal tag?
A: Yes, the metal tag is free as long as your order/mix order is 200pcs.
Q: What is your mass products delivery time?
A: 3~4 weeks. Exact time should be accord to the your style and quantity.
Q: How to visit factory?
A: Contact us before you come,and we will bring you up by car for free.
Q: What is your work time.
A: 9:00~12:00, 14:00~18:00 China time (except Saturday afternoon and Sunday). And we will reply you within 24 hours.
1. If you have any question, please feel free to contact us.
2. If there is any problem, we will help you to solve the problem in time.
We'll respond you in 24 hours (holidays excluded)