Q1. Can I place a sample order?
A: Yes, we welcome sample order to test and check quality. Mixed samples are also acceptable. Please contact our sales for a stock list.
Q2. What about the lead time?
A: A sample order requires 3-5 days; mass production time 2-3 weeks, depending on the order quantity & styles.
Q3. Do you have any MOQ for custom order?
A: Yes, we do have a MOQ for custom designs. It depends on the specific designs. So please contact us for more details.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by Fedex, DHL, UPS or TNT. It usually takes 3-5 days to arrive. .
Q5. How is an order processed?
A:1. Please give your requirements.
2. We quote according to your requirements or our suggestions.
3. We provide a proforma invoice with your agreement
4. we proceed your order or pre-production sample after your payment
Q6. Is it OK to print my logo on the product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7. What is your payment methods?
A: T/T. PayPal, Western Union, MoneyGram , Alipay etc.
Q8: Do you offer guarantee for 92.5 Sterling Silver for your jewelries?
A: Yes, we will pay all the test cost and refund for any silver jewelries which fail to pass the test.
Q9: How to deal with the faulty?
A: Firstly, our products are made with strict quality control to ensure that each piece you receive is golden piece.
Secondly, for any defective product, we will offer you credit, replacement or refund.