Q1: How is the product priced and how to consult prices?
A: We price the products according to the customers' choice of materials, printing, and other process flow and so on. And you can inquire by TM, skype or send an e-mail to us.
Q2: What information should I provide to get a quotation?
-size of the products (Length x Width x Height)
-material and surface handling (We could advise if you're not sure)
-printing colors (could quote 4C if you're not sure)
-FOB price is our usual price term, if you need CIF price, please let us know your port of destination.
-If it is possible, please also provide with pictures or design sketch for checking. Samples will be best for clarifying. If not, we will recommend relevant products with details for reference.
Q3: When we create the artwork, what kind of format is available for printing?
-The popular ones: PDF, AI, PSD.
-Bleed size: 3-5mm.
-Resolution: no less than 300 DPI.
Q4: How many days will the sample be finished? And how about mass production?
A: Sample lead time: usually 7 days. Mass production lead time usually takes 20 days.
If it is an urgent order, we can deliver in about 10 days.
Q5: If the products have some quality problem, how will you deal with it?
A: Each step of production and finished products will be inspected by QC department before shipping. If the quality problem of products caused by us, we will provide a replacement service.
Q6: Could you provide samples for the test?
A: Yes, we provide free samples for customers, but the customer should bear the freight charges.
Q7: How to make payment?
A: T/T, L/C Western Union, PayPal, trade assurance via Alibaba, we also accept most other convenient methods of payment.