Q:How to get a price? A:The price is based on buyer's specific requirement, so please provide below information to help us quote exact price to you. 1) Shop drawing / window schedule to show the window dimensions, quantity and type; 2) Surface treatment / color; 3) Type of glass and thickness (single or double or laminated or others) and color (clear, tinted, reflective, Low-E or others, with Argon or without).
Q: Do you have AS2047 certification? A: We have AS 2047 certificate.Our products meet Australia standard.
Q:What is the standard size of your windows and doors? A: As we are factory based company, thus we can do window dimension accordingly to your special requirements
Q:What is your delivery time? A: 15 days after deposit and drawing confirmed
Q:What is your standard color for aluminum frames? A:Powder coating (Frost black and Sliver grey)
Q:What is your payment terms? A:Normally, 50% of total amount by T/T as deposit and balance before delivery.
Q:Will we need to install the glass (onsite glazed) or do your doors come with the glass installed? A:We will install glass at factory based on windows/doors dimension to make sure they can be safe during transportation and if easy for our buyer to install the whole windows/doors. Onsite glazed are recommended for big sized products.
Q:What is your warranty ? What do we do in case of problems? A:15 years quality warranty is provided, including frame unfading nor peel-off, hardware and accessories working properly under correct operation. 15 years warranty for German hardware. In case of our quality problem, we will provide replacement by international courier. Immediate delivery of replacement parts with available in stock, and if not stocking, the time should be depending on material ordering time which is normally 10-15 days.
Q:What kind of service can I get from you? A:We are able to provide the engineering as well as supervising service to guide installation our windows and doors.
Q:Are your products Certificated?Title goes here. A:Yes, our products meet Australian standard for now and also we will make our product tested and certificated if you required
Q:What is spectrally selective glazing? A:Coated or tinted glazing with optical properties that is transparent to some wavelengths of energy