Fountain Jewelry is a century-old Shanghai brand,, after the baptism of The Times, was rebuilt in 2000 in Shanghai. Fountain Jewelry is an honest merchant of China Treasure Association, winner of Jade Dragon Bonus Award, It is committed to providing deep emotional customized jewelry service.
Customized is to use the jewelry to present a moving story of each customer's life. For us, this is a career that embodies love and beauty. Each piece of customized jewelry carries our beautiful and sincere emotions ,also the power of blessings.
Fountain Jewelry has chosen two of the most bustling business districts in Shanghai, Nanjing East Road Pedewalk Street and Huaihai Road, to establish its own retail stores, which have been operated with integrity for more than 20 years. At the same time, it has actively laid out online platforms, used Internet tools such as small videos and live broadcasts to spread customization concepts and help promote and sell products.
We have a professional and mature jewelry production team, with the attitude of excellence seriously treat every piece of jewelry, dedicated service to every customer, look forward for our meeting .
Q:Why choose us？
A：We are a professional jewelry manufacturer with 21 years of experience in jewelry production and sales. We have rich design resources, and ability to get the primary supply to support our stable productivity, so can provide a competitive market price, as well as provide superior quality beyond the price itself.
Q2:what is your advantage?
A :21 years of jewelry customization experience, mature and professional customization team, short production cycle, multiple quality testing, excellent after-sales service.
Q3:If you produce clients’ design,will your company offer 3D artwork?
A: Yes, we welcome custom made jewelry. We will free offer 3D artwork for you to check the design before production.
Q4：What’s the minimum order quantity?
A :The MOQ depends on the material, such as: Gold products support individual customization； Gold plate products is 100 pieces per style; Sliver and brass goods, is 100 pieces per style; Sliver and brass earring: 100 pairs per style; Cufflinks: 100pairs each style;
Q5: How much mold fee will you charge?
A: If goods do not need the mold in production, so have no mold fee, and if the production will use the mold, the mold fee will be about 100USD-500USD, different style has different mold and mold fee. Mold fee is only one time charged, you do not pay for it next time when you repeat the same style to make.
Exceptional case: If your quantity is over 300 pcs each style, we will waive your mold fee. Similarly, when your orders under one style total up to 300pcs, we will return you mold fee paid.
Q6: How many deposit we need to pay before production?
A: As company rules: 50% deposit need be paid before production. But if you are regular customer, 30% deposit is acceptable.(The price of some pendants does not include the chain.）
Q7:which kind of payment you can accept?
A: There are Paypal, Western Union, MoneyGram, T/T payment for your options
Q8:What is your courier option?
A:Regarding to the delivery way, we usually use express such as EMS(UPS) ,DHL ,TNT and FedEx(Federal Express ).
Q9:How long is your lead time?
It depends on the quantity you order, but usually is 25-35 working days.
Q10:How about your package?
A: Usually we use PP bag for individual pieces , if you have any other special package, like gift or velvet bag, it will be charged at cost.
Q11:How to get an extra discount?
A: Discounts will be pegged to the amount of your order and quantity of order. 1,If you once order amount reached $ 10,000, we will give you an additional 3% discount. 2,If your quantity of order is over 500 pcs each style one-off, we give you an additional 2% discount. 3,If you pay more than 60% of the deposit, we give you an additional 1% discount.
Q12:What is your after sales policy?
A: Before we send your products there must go through multi-channel QC, to ensure that our customers receive products without quality problems. But after all of our products undergo a long-distance transport, in some uncontrollable circumstances, there may be damage to the goods occurs, we are glad to provide quality service to our customers.
-Within one week of receipt of the goods, the customer receives the goods should be checked, if the problem should be informed within one week.
-If the confirmation is a quality problem, we will provide free replacement cargo services.
-If the cause of goods quality problems is due to uncontrollable factors, we only charge you the cost of repair.
-For that you have sold the products, problems due to the passage of time or wear caused by abrasion, etc., we will have to charge you a certain repair costs.
Packing & Delivery
1. OPP bag is normal packing
2. 1pc in bubble bag. then opp bag
3. Special packing is welcome
4. According to your requirements make cards and logo
Usually we use PP bag for individual piece, if you have any other special package, like gift or velvet bag, it will be charged at cost.