1. Q: I am not sure which model is the one exactly what I need. Where can I get help? A: You could tell us about your applications and requirements. We got expert account managers to offer help. Feel free to contact us.We'll be there for you at any time.
2. Q:How can I get a discount? A: Dear customer, we work with pricing structures that offers different levels of discounts based on type of accounts and order quantity.
3. Q: What are the payment terms? A: We accept T/T, L/C , Western Union, MoneyGram, Paypal, etc.
4. Q: What is the MOQ? A: 1 unit.
5. Q: What is the production lead time? A: Dear, that mainly depends on time of the season & order quantity . It generally takes 4 weeks.
6. Q: How long is the delivery time? Do you provide shipping services? A: Shipping lead time depends upon destination and type of shipment. Usually within one week by air, 15-35days by sea. And we do provide shipping services at competitive price, from China to most of the major cities and ports. Most of ours clients choose to handle custom clearance and domestic shipping by themselves for efficiency and cost effectiveness. Door to door delivery service is also available in select countries for your convenience. You could contact us for more details.
7. Q: What is the warranty policy and how do I claim it? A: All our machines comes with one-year warranty on non-consumable parts. You can contact your manager or after-sale service department directly.
8. Q: Where do I get parts and how much do they cost? A: All other parts are available to order from our factory directly. We offer very competitive pricing on parts to lower your cost.
9. Q: Who do I contact for services on my machines? A: Technical service and support through internet and telephone is available. You could ontact your account manager or after-sale service department directly.
10. Q: Do you offer custom design and manufacturing services? A: We offers various levels of custom design and manufacturing services at highly competitive pricing. Contact your account manager to discuss details.