Q1:Can I have a sample order for led light?
A:Yes.We welcome sample order to test and check quality.Mixed samples are acceptable.
Q2:What about warranty?
A:Yes,we offer 3-5years warranty to whole product.Within the warranty time,will send you replacement part to replace the defect part for free.
Q3: How long is the lifetime for the LED stadium led light outdoor?
Q4: Any OEM accessories can be provided when the standard one does not work for installation?
Yes, OEM/ODM support for the different application request.
Q5: How to deal with the faulty?
Our products are produced in a strict quality control system and the defective rate is less than 0.2%.
If a Quality problem happens, Return/Refund policy according to warranty agreement.
Q6 : What is your minimum order quantity?
A : Normally MOQ 100pcs, but we also accept small sample order for quality clients.
Q7. How to proceed an order for led light?
1. let us know your requirements or application;
2. we quote according to your requirements or our suggestions;
3. customer confirms the samples and places deposit for formal order;
4. we arrange the production.
Q8. Can I print my logo on led light product?
Yes ,Customized and OEM logo is available
Q9. Can I have a sample order for led light?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q10. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q11.Can you develop new products according to our requirements?
A: Sure, Our R&D team is always at your service.
Q12. What certificates do you have for your lights?
A:Our led lights have got ETL DLC CE TUV RoHS FCC PSE LM79 LM80 certifications.
Q13.How is the after sales service?
A: We have a professional team which is in charge of after-sales service,also a service hot-line dealing with your complains and feedback.
Q14: Do I need solder when receive the lights? does it come with instruction?
A: You needn't solder when you receive the lights, in the package it will have instrcution paper, all of our lights come with free assembly.