Q:1. Can I customize my own design for small order?
A:A: Yes, we can do that for your own design and engraving your logo on products as your requirement.
Q:2. How long is your average lead time?
A:A: Stock items: shipping within 2~5 days;
Customized items: 5~15 days for sample,10~30 days for mass production.
Q:3.What is the packaging of your jewelry ?
A:Normally we use OPP bag, bag and paper box to pack the goods, custom packaging is acceptable as well.
Q:4. What is your terms of payment ?
A:A: We support various payment way (T/T, Western union, Paypal, Money gram, Secure payment-Escrow, etc) .Payment<=3000USD, 100% payment in advance; Payment>=3000USD, 50% payment in advance, 50% balance before shipment.
Q:5. Do your prices include shipping?
A:A: No. All the prices mentioned on this website are excluded of shipping charges.
Q:6. Do I have to pay any charges other than purchase price and shipping?
A:A: As your items will be shipped internationally, it is possible that you might be charged a Customs Duty by the government of your country. The rules and rates related to Customs Duty may differ from country to country.
Q:7. Do you have a MOQ (Minimum Order Quantity) requirement for your products.
A:A: 30 pcs for stock items, 50-100 pcs for custom items
Q:8. How to place an order ?
A:A: For online wholesale order: select address and quantity-click buy now-write order remarks-click pay now. We will delivery goods as soon as possible after your payment. We also can help you to create order.
B: For trade Assurance order: similar to online wholesale order 's process ; we also can help you to create the order
Q:9. Do you offer dropshipping?
A:A: Yes, we can offer bulk dropshiping and bind dropshiping for our customer and leave packing blank without any information.
Q:10. What is the shipment method? How long does it take for delivery?
A:A: DHL / FedEx /UPS takes 3-7 days
E-packet takes 7-15 days
China Post takes 15-30 days.
After delivering goods, we will send you tracking number in time.
Q:11. What's the standard of the material quality?
A:A: Our material can pass ROHS, , CE.
Q:12. How long the plating color will be keep?
A:A: Water Plated color usually keep 6 month, vacuum plated color usually keep 1 to 2 years. Depends on the customer's wearing.
Q:13.Do you offer after-sales warranty service?
A:A: Yes, you are entitled to return products for repairing within one week of the delivery date if it s quality problem (about fading, crystal fall off and other quality problems).Once we've received your return we ll send you an email with an update.
B: If it s our fault, we will provide free replacement cargo service.
C: If it s due to uncontrollable factors, we only charge you the cost of repair
D:If you have sold the products,problems due to the passage of time or wearing caused by abrasion,we will charge you a part of repair cost.
Q:14. What is your sample policy?
A:A: We can provide the sample for you to check our quality. Free sample is available if we have it in stock and you only pay for the freight. If not, it will have mould cost and sample cost based on your designs.
For more question, pls feel free to contact us !!