1.Q:Which parts of your product are developed by yourself? A:The main core components of our Outdoor Camping Power Bank products: hardware, software, BMS, structure, ID, etc., are independently developed and produced by our company.
2.Q:What are the advantages of your company? A:Strong R & D team, independent R & D and production of main parts, to control product quality from the source.
3.Q:Can you supply OEM &ODM service ? A:Yes, but Outdoor Camping Power Bank there is a minimum order quantity required.
4.Q:What kind of certificates your products have acquired ? A:Most of our Outdoor Camping Power Bank products have acquired CE, FCC, UL and PSE certificates, which is able to satisfy most country’s importing requirements.
5.Q:How long is the delivery time of your products? A:The delivery time of different products is different, and the delivery time of portable power station is usually 1 month. The delivery period of household energy storage machine is generally 2-3 months.
6.Q:How do you ship the goods since they are high capacity battery ? A:We have long-term cooperated forwarders who are professional at battery shipment.
7.Q:How long is the warranty? How to maintain the quality problem? How to deal with the quality problem? A:Products below 1000W are guaranteed for 1 year, products between 1000W and 2000W are guaranteed for 2 years, and home system machine are guaranteed for 5 years. For general minor problems, our company will issue maintenance instructions and express spare parts. Customers can repair and replace spare parts by themselves according to the instructions. If it cannot be repaired within the warranty period, our company will provide new product replacement.
8.Q:Can your machines carry refrigerators, coffee makers, and electric kettles? A:Please read the product manual carefully for details. As long as the Noninductive load not over our rated load.
9.Q:Does your portable power station have UPS function? A:The portable power station has no UPS function, while the home systems has UPS function.
10.Q:Can you supply solar panels? Can you recommend the solar panels for each product? A:We do not provide solar panels, if the customer needs, we can take customers to purchase. Please refer to the product specification or operation manual for the matching solar panel of each product.