To better ensure the safety of your goods, professional, environmentally friendly, convenient and efficient packaging services will be provided.
Founded in 2009, Shenzhen StepAhead (Shi Dai Pu) Technology Co., Ltd. is a high-tech enterprise specialist in Mask making machine, High speed flying probe tester, Dedicated bare board tester, Automatic tester and AOI. StepAhead (Shi Dai Pu)have our own professional research and development team with technical background rich experiencein the circuit board test equipment industry.
We are an experience supplier working on related equipment for over a decade. Currenly, we have supplied over 60 mask making machines in different models to clients from US, Europe, Australia and Latin America each month. Besides regular medical or surgical mask making machines StepAhead also working on other mask and mask making machines like KN95, N95 and related products(non-woven farbic, nose wire, earl loop and etc.)
If you would like to know more information, please feel free to contact us.
Q: Would you provide on filed install service? A: Due to the pandemic and the travel restriction of different country, the on filed install service is not available, but we will provide video and online install support.
Q: How long is the warranty? A: We will provide a one-year warranty, within warranty maintenance and repair service is available.
Q: What will you provide for the after service within warranty? A: For after-sales service, we will be provided: Video installation support, commissioning and training, free spare parts, and online support, video technical support
Q: How could you do after one-year warranty period? A: After warranty expired, we will still provide video and online technical support to assist customers. We can also provide flied service for you, but the salary need to pay for our technicians for each person.
Q: How could you do if the parts broken within warranty? A:Expect for consumables like Ultrasound, blend and scissors. We would provide the free spare parts within the warranty.
Q: How do we solve the machine problem after engineer leaving? A: Generally speaking, there will be no problem after finishing installation. But if you have any problem, you can contact our sales at any time. Our engineers will give the solution video according description and online support.
Q: What kind of logistic service you can provided? A: Logistic for oversea customers, we recommend Cargo and air freight to deliver the product to your destination. Railway to Eurasia is also available.