Q1: Can we order some samples before placing the order? Are your samples free?
A: Yes, of course. We can accept the sample orders. For low-value products, we will provide free sample, freight collect. But for some high-value samples, they need sample cost and freight collect. Please inform us that all sample cost and freight cost can be returned back to you after order being placed. You're welcome to email us.
Q2:Do you have stocks, if not , how long will it take to produce?
A:Yes, normally we have stocks which can be shipped out within 3-5 working days. If we don’t have enough stocks, we can produce the new product for you according to your order.Production time depends on the quantity.
Q3: What is the mode of transport and delivery time?
A: Available by air, sea, express, such as EMS, DHL, UPS, FedEx , TNT and so on , it usually takes about 7-20 working days to arrive, the specific time is determined by the mode of transportation. We can also ship the products to your freight forwarder in our county, it's up to you.
Q4: Who is responsible for any tax and/or duty?
A: The buyer is responsible for any tax and/or duty charged by their country customs.
Q5: Can you accept customization?
A: Yes.we have a highly cooperative packaging designer team to meet your various customized needs and provide you with more personalized services.We can design the logo,put price tag according to your needs. You can kindly tell us the details of the customization. we accept customized print logo on the box or ribbon.
Q6: What is your General Service?
A:1.packaging designer team
2.professional logistics team
3.more than 2000 kinds of products for you to choose
4.short production lead time and delivery
6.prompt customer service
Q7:How to deal with the fault?
A:Firstly, our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, we will ensure that the products in good condition when we ship them out.
Because they are handmade products, there may be some differences with the actual size; All the pictures and details of the products are real, but due to lighting problems or computer monitors, there may be some color difference. For defective batch products, we will resend them to you or we can discuss the solution.
Q8: How to proceed an order?
A:1: Trade Assurance order by yourself--leave a message about the color and other detailed requirements, then you can kindly pay for them.
2: Trade Assurance order by us---Firstly let us know your requirements or application. Secondly we quote according to your
requirements or our suggestions. Thirdly we can make the order for you on Alibaba when you confirm it. Fourthly you can kindly pay the order, then we can arrange the warehouse to pack the products for you.