Video technical support,Online support,Spare parts
Our products are packed in boxs. We will check that if the machine can run before it is sent out. When you receive the goods, please open the package to check out if the goods are in good condition before the courier. If the boxs are damaged or other situations happen, please contact us in time.
Q1: Are you factory or trading company? A: We are factory or manufacturer.
Q2: Can you guarantee your quality? A: Of course. We are the manufacture factory. More importantly, we put a high value on our reputation. Best quality is our principle all the time. You can be assured on our production completely.
Q3: What should I do if we are not able to operate the machine when we receive it? A: Operation manual and video demonstration sent along with the machine to give instructions. Besides, we have professional after-sale group to customer 's site to solve any problems.
Q4: How could I get the spares on machines? A:We will send extra sets of easy broken spares and accessories like O ring etc. Non-artificial damaged spares will be sent freely and shipping free during 1 year's warranty.
Q5: Is there any insurance which I pay for to guarantee I will get the right machine? A: We are an onsite check supplier from Alibaba. Trade Assurance provides quality protection, ontime shipment protection and 100% safe payment protection. Our factory already highest stars of the grade.
Q6.What's the payment terms and trade terms for new customers? A: Payment terms:T/T,L/C,D/P,O/A, Western Union etc.
Q7:What's the Minimum Order Quantity and warranty? A:MOQ:1 set Warranty:12 months,some customized products will be 24 months.
Q8:Do I need to pay for the extra cost like tax or duty ? A:Yes, custom duty / tax it's the buyer responsibility need to pay it, the shipping cost it's not included the tax.