Q:Can we get some samples? Any charges?
A:Yes, customized sample will be charged according to your requirements, we also offer free sample for you to check quality, but we do not cover the shipping cost.
Q:How can we get a quote?
A:Please offer specifications of the products, such as material, size, shape, color, quantity, surface finishing, etc.
Q:Can you help with the design? What format design file you want for printing?
A:We have professional designers to help with simple information such as logo and some images, design format: AI; PDF; CDR; PSD; EPS.
Q:How long can I get a sample and how long is the mass production lead time ?
A:Sample time: 3-5days, production lead time is usually about 12-15 working days
Q:How can i know if my goods have been shipped?
A:Detailed photos of every process will be sent to you during the production. We will supply the tracking NO. once shipped.
Q:How can you guarantee your quality? If we don't satisfied your quality,how will you do?
A:Normally we do samples for you to confirm everything, and production will be same as samples.If you worried about the quality problems,you can place the order through alibaba trade assurance,it can guarantee the quality and delivery, If any quality discrepancy, Alibaba will help you and return the money to you