A: There are many payment methods available on Alibaba.com such as VISA, Mastercard, e-checking, T/T. You can choose a method which is the most convenient for you. To protect your interests, your payment will be temporarily held by Alibaba, and will not be released to us until you receive your order and are satisfied with it.
If you prefer to choose other payment method, please leave us message and also let us know your available contact email that would be great. Thanks! Your message will usually be answered within 24 hours.
2.Q: Leading time
A: Normally, we need about 3 to 5 business days to process order after receiving payment, but sometimes, it is according to the products and quantity from order, if you have any rush requirement, you can leave us the message or just e-mail us, so we can arrange your order as urgent .
3.Q: Checking order status
A. We will e-mail to inform , also update the site status if we receive your payment and if the goods ship out.You can e-mail to contact us or chat on line if any help .
4.Q: May I make mix order?
A: Yes, you can make a mix order with stock items.
5.Q: How long will I receive order after paid?
A: After receiving payment about order, we will ship order within 3 to 5 business days if all the items are in stock. But it also depends on how many items for your order. Kindly leave us message if new order urgently, then we will rush for you and keep you informed if there is any delay about your order.
6.Q: What is price term from your website?
A: All price in our website is just for products value. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country.
7.Q: Drop ship service:
A: We provide drop ship service for all your clients from all over the world without any extra charge. You don't need any drop ship account to place drop ship orders, just place an order like the usual order but fill in your customer's shipment information (receiver, detail address, TEL), then leave us message: This is drop ship order. So we can ship your goods to your clients.
8.Q: After-Sales Service:
A: What should I do? If I do not receive my package within your stated timeframe.
Just contact us, we will help you to find what happens first. But hope you can understand that when your package is shipped out, we unable control its exact shipping time, sometimes China Post or air mail company also can't provide more assistance, since it is a long distance from different two country. In most of cases, we need to take more patience to wait more few days. If we are sure that your parcel is lost during delivery, we will reship to you after your agreement.
Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the products have been made as your order specifications. If you receive the goods that has problem, please contact us about the detail problem of the goods, we will take right action for you after checking.
9.Q: Return Policy:
A: We want to make sure that you are completely satisfied with your purchase. Our goal is to provide the lowest wholesale prices and excellent customer service; if you have any issues, we want to know about it. If, for any reason, you are not satisfied with your purchase, you may return it within 7 working days of receipt for an exchange or full refund.
If you choose to return the item, please contact us via email to indicate your order number. Then we will confirm your return and the return address by email within 2 business days. But the returning shipping fee from your side. And the products returned should be kept in their original status.
Once we receive the item, we will contact you via email to let you know the return/exchange process has begun. Exchanges will be shipped to you within a week. Refunds will be issued to your account within 7 business days.
Notes that the shipping fees and handling charges are non-refundable, and will not be responsible for the returning shipping fees (from you to us) too.