Q1: Are you factory or trading company?
A1: We are trading company with factory.
Q2: Do you accept small orders?
A2: Yes, we accept small order. We are glad to support small-sized business.
Q3: Can you send products to my country?
A3: Yes, we can. We are able to ship to worldwide buyers by air, express, and sea.
Q4: Can you do OEM for me?
A4: Yes, we accept OEM orders. Contact us and share us your OEM order requirements, we would start sampling ASAP.
Q5: What's your payment term?
A5: Our payment term is 30% deposit in advance, balance 70% before shipment for orders over US$10,000. And payment can be made by T/T (bank transfer), Alibaba Trade Assurance, and PayPal, etc.
Q6: How can I place the order?
A6: For samples you can place order directly and we quote shipping cost later. For bulk purchase or OEM order, we will send you invoice for confirmation and arrange production after deposit received.
Q7: When can I get the quotation?
A7: We usually quote you within 24 hours after we get your inquiry.
Q8: What's your delivery date?
A8: 3-5 working days for samples and 10-20 days for bulk order.
Q9. Why should you buy from us not from other suppliers?
A9: More than 15 years of factory and industry experience allows us to supply quality products to our clients and create constant value for their businesses. And our professional export sales team makes sure worldwide buyers enjoy the first-class service without any.
Q10: How to deal with the faulty?
A10: Firstly, Our products are produced according to the strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send free replacements with new order for small quantity.
For defective batch products, we will resend them to you or we can discuss the solution including re-call according to real situation.