Q1: Are you a manufacturer or a trade company?
A: This is Freego Scooter Company, which is one of the biggest Leading professional manufacturer of E-scooters with more than 15 years' experience. Total Solutions of whole Applicable scope as below:
1. Freego Sharing Scooter for Ride-share Solution,
2. High-end E-scooters | High-speed & Powerful Performance for Outdoor Leisure & Off-road fun.
3. Low-cost E-scooters | Light Weight Foldable Function for Adults & Kids and City Commuter
We have been supplying these product for Walmart, Mediamarkt...etc. and have warehouse in Germany, Holland, Poland and USA to ensure fast delivery with LOWER costs,
Q2: How do you provide the warranty? How to deal with defective product?
A: Our defective rate is about 0.3%-0.05%, 1:1 replacement for defetive products.
Q3: How does your factory do regarding quality control?
A: "Quality is priority. We always have quality controlling from the very beginning to the very end.
1. A pre-production sample before mass production;
2. Final Inspection before shipment;
3. Freego good reputation in Global Markets is foremost for us, We do't dare to produce copy products,
Q4. what is Freego core technology?
1.An E-scooter is made up of Metal frame, fork, motor, 2 wheels, controller, battery pack, lights and braking system.
2.The main core technology is Motor controller, iOT and mechanical design. Freego developed our own iOT, Motor controller, APP and Mechanicaldesign with our own source code that was improved many years.
3.We Freego have patents on design, inventions and software. That is why we were recognized as China National High-tech Enterprise since 2016 by Chinese government.
Q5. What's your certificates ?
Certificates(FCC) for the USA and Canada market;
CE/GS/CB/Erp/TUVfor Europe market;
CE/RoHS/UL for the UK market;
PSE for Japan market;
KC for Korea market;
SAA/MEPS for Australia market;
IRAM/CB for Argentina market;
CCC for China domestic market;
Q6. What Advantage Services our Freego will proive for you?
1. We could provide OEM/ODM design for your products according to the specification.,
2. Freego sales team is made up of experienced excellent Sales specialists for responsive communication.
3. Freego Designers and Engineers from Israel, USA and Australia which enables us to quickly finish tooling and start to do testing. Our Freego R & D team can help you develop your own designed.
Q7: What’s the M.O.Q of an order?
A: Usually 10pcs, mixed color/items are available,
Q8: How long for the sampling time ? / How about your lead time?
A: Generally, 5-7 days for sample order , Delivery Time of formal order depends on your QTY,
Q9: Why should you buy from us not from other suppliers?
- The leader of Short-distance personal Transportater.
- China National Hi-tech Enterprise with ISO Quality System,
- China's Top 10 Brand in 2015,
- Freego is EU registered Brand, 68+ Patents
- Onsite checked by TUV.
- Products passed CE, FCC, RoHS,UL,KC.
Q10: What other services can we provide?
1. Accepted Delivery Terms: FOB,CFR,CIF,EXW,FCA,CPT；
2. Accepted Payment Currency: USD,EUR,JPY,CAD,AUD,HKD,GBP,CNY,CHF;
3. Accepted Payment Type: T/T,L/C,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow;
4. Language Spoken: English,Chinese,Spanish,Italian
5. Shipment Way: DHL, UPS, Fedex or TNT. Airline and sea shipping are all optional.
6.Excellent Customer’s service and after-sales service: Experienced Pre-sale | After-Sales to Assist | 24-month Limited Warrant | request will be answered shorty.