Q1. Is it you are factory or trading company?
A.We are manufacturer also a trading company.
Q2. How to order from you?
1. Just send inquiry to us directly, tell us quantity of each size.
2. We’ll quote you price directly.
3. Draft Alibaba Trade Assurance Order for customer, clients can pay directly.
Q3. Can you accept OEM or ODM?
1. Of course,we can provide you a turn-key design service including product design, packaging design artwork design, and
2. OEM/DIY: We have our own designer. So you can provide JPG, AI.We will draw artwork for mold or printing screen for your final
confirmation based on technique.
Q4.What is your sample rules?
1. Free sample for regular materials.
2. If customized, the sample is charge upon item model.
3. Sample shipping cost is freight collect.
4. Sample time:Stock Sample:1-2 days; Stock Bulk Products: 1-2days
5. Customized Sample: 5~10 days; Customized Bulk Products: 7-20 days depend on customized way.
Q5.What is your minimum order quantity for OEM/ODM orders?
A: The MOQ is flexible depending on which items. Normally, it is 100pcs for regular models.
Q6.How do you make our business long-term and good relationship?
1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer idea and we sincerely do business with them no matter where they come from.
Q7.How long does it take to ship the order?
A: Our regular lead time is 7~15days after order confirmation.
Q8.How to ensure the quality of the goods?
A: We have a complete full manufacturing trace and track system to control the quality for all production.If needed, we can do the
inspection one by one. We can ensure the percent of qualified goods is over 98.5%.
Q9. What is your payment terms?
A: Our payment terms are T/T, Paypal, Western Union and L/C.
Q10. When I get the parcel,the items are broken.What should I do?
A: Please take photos immediately and contact us.We will solve the problem for you.