Q1. Can you do orders of small quantity ?
Yes, we can custom 100 pcs per design/colour for our new clients.
Q2.What’s turnaround time for samples and orders?
Usually, it’s 7-10 days for samples, and 25-35 days for bulk orders. Specifically, it depends on quantity, designs, patterns, and all accessories you need.
Q3. Can I order samples first and then place the bulk order?
Yes, we understand that customers want samples firstly, and then need a sales period to collect orders from their customers. This is not a problem; however, we will ask the customer for a small deposit of the bulk order. This deposit will be reimbursed when placing the bulk order.
Q4.My design is finished, how can I get a quotation?
We will send you a rough quotation after we confirmed details with you,like fabric, designs, patterns, sizes,etc. And there’s a specific quotation after samples finished.
Q5.How you control the quality of my orders?
For samples, our QC will check it first,and then the salesman, our sales manager will check sample before we send it to you; for bulk orders, our QC team will make sure your orders perfect. And you can ask a Third Part Inspection to our factory in Humen Town.
Q6.Can I control the quantity of my bulk orders?
For quantity of bulk orders,considering cutting errors and deficiency pcs, it’d be±5% base on original quantity you placed.
Q7.Any way to getting my own logos printed or embroidered?
Yes,both. We can custom your own designs. Various of techniques we can make for you: Sublimation,digital printing, screen printing,felt printing,cracked printing; chenille, applique,badge,metallic foil,lock stitching embroidery,etc.
Q8.Is there any warranties can protect my money or my orders?
Trade Assurance can 100%protect your money and orders. Or we can sign a contract before orders about items you’re concerning with. Your feedback matters.
Q9.What logistics methods I can choose?
Generally, sea freight, air freight and road freight for shipping. We’ve cooperated with DHL, UPS, FedEx, etc doing door-to-door services for years. And you can designate a forwarder to shipping your orders, anyway, shipping method is negotiable.