1. What if my package never arrive, but lost?
When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained by shipping channels that selectable. All purchases here are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from here pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.A valid e-mail address is required so we can contact you if there are any problems with your order. Your daytime telephone number is required for the shipping documents.
2. Does the prcce include import duty?
For orders’ shipment from outside your country, Taxes, duty, customs fees, broker fees, delivery agent charges and so forth which may be assessed in your country are not included in what you will be billed and are your responsibility. If you have not ordered from outside your country before, we suggest you check with your Customs Office and/or the local address of the carrier so you can be aware of any charges which may be payable by you upon receipt of the package.If packages are held by your country's customs office or your local delivery agent, it is your responsibility to locate the package and arrange for delivery once clearance has been approved. Before ordering, check with your customs office to make sure you have an import license for the goods you are ordering if a license is needed.
If you refuse the package or if it is returned to us for any reason, we will credit you for the amount of the merchandise if and when the merchandise is recovered by us. We will not refund freight out. Freight back to us and the duty is assessed as well. It will be deducted from your credit. So, if you don't know, please check with your customs office and the shipper about other charges which may be payable by you when the package arrives. It is your responsibility to be aware of customs procedures and any restrictions which may apply to receive goods in your country.All international orders are double checked before leaving our premises. We do not refund or replace items that have been confiscated by foreign customs.
3. How can I do if I receive products defective?
All merchandise shipped outside of the country is tested prior to shipment. The moment you receive the goods, please check that the packaging is intact and there is no obvious transportation damage. If no packing damage, please open the carton and check and test the products. If any quality fail, please contact us via email or online chat at first.
4. What to do if there is a shortage of products that I received.
All International orders are shipped complete. Back orders are infrequent. In the case of a back order situation, your order will be held until all goods are available or our specialist will contact you in time. We will notify you of any unusual delay.