4. Q: How to place an order?
A: Please send the style and quantity you need to our customer service, they will answer all questions.
5. Q: Do you accept small order or trial order?
A: Yes, we accept small order and trial order to help you test the market.
6. Q: Is there cheap shipping cost to import to our country？
A: For small order, express (DHL, UPS, FEDEX, TNT) will be best. And for bulk order, sea freight is best but take much time. For urgent orders, we suggest DDP by air. The shipping fee depend on how many you buy.
7. Q: Can I have our own logo on your products?
A: Certainly, please contact customer service for details.
8. Q: Are you able to print/sticker our Amazon Barcode onto the product?
9. Q: Can I do the products according to my pattern design?
A: Of course you can! You can give us artwork or a physical sample.
10. Q: Will you offer the pre-production sample before mass production?
A: Yes, we will send you samples before mass production. After you confirm, then we will start mass production.
11. Q: How long is the lead time?
A: Normally 7-15 work days after receiving your payment, and it can be negotiated based on your requirement.
12. Q: Why should we buy from you not from other suppliers?
A: Our company is original factory production, low MOQ, high quality, customer oriented service, various models, plenty of stock available.
13. Q: Why do some goods have difference between website picture and practical items?
A: Because of different light and browser of display, may cause the visual differences, and part of the reasons is that different batches material in different production period may because the tiny differences between the picture and practical goods.
14. Q: What services can you provide?
A :Accepted Delivery Terms: EXW, FOB, CIF, DDP, DDU, DAP;
Accepted Payment Currency: USD;
Accepted Payment Type: T/T, L/C，Alibaba online and Trade Assurance.
Language Spoken: English, Chinese.
15. Q: Do you have any Certification?
A: Some products have CE/EN71/ASTM/HR4040/10P/COC/CPC related certificates.
16. Q: What is the lead time for samples?
A: For stock sample, within 5 days; for ODM design, 2 weeks.
17. Q: Can you send me your catalogue?
A: Yes, of course. Please contact our me online or send me an email.
18. Q: How long is the production time?
A: In peak season, around 50-60 days; in the off-season, around 30-45 days.
19. Q: What is your payment terms?
A: For items in stock, pay 100% before shipment. For custom order, TT 30% deposit before production, 70% balance before delivery.