1 Question: The sensor is too sensitive, why does it stop after working halfway?
Answer: To ensure user safety, the product is equipped with a highly sensitive microwave sensor. Please close doors, windows, air conditioners, fans, etc. before use,please avoid wind blowing the lamps and causing the lamps to stop working. Such as solid walls or concrete floors, the microwave sensor signal will be greatly attenuated. However, if the door or partition wall is made of wood or glass and other non-physical partitions, even if the space is separated, personnel must be properly kept away. Personnel should not stay near the doorway, otherwise the sensor may trigger and the sterilization work may be interrupted.
2 Question:There are many Philips UV germicidal lamps on the Internet, is there any difference?
Answer:Many ultraviolet germicidal lamps on the Internet only use Philips lamps, and the lamp body itself is not a Philips product. And our Philips UV germicidal lamp, from the lamp tube to the lamp body, from the light source to all the electronic and mechanical parts of the product, are all original Philips products. The R&D and manufacturing quality control is completed in accordance with Philips’ high standards, and it is fully in line with the May 2020 global The latest "UV-C Safety Design Guidelines" issued by the Lighting Association.
3 Question:. What is the coverage of the Philips UV germicidal lamp?
Answer:The UV coverage of this product has a radius of 3 meters. If it exceeds the range, it can be disinfected and sterilized multiple times. In addition, the UV lamp can kill bacteria in the air and on the surface of the object within the irradiation range, but
the blocked object cannot be killed by the ultraviolet light at the same time. It is recommended that the user remove the small furniture.
4 Question:Can it kill the new coronavirus, mites and bacteria? Is it true that there is no proof? Is there a report?
Answer:An authoritative third party provides reports on bacterial inactivation and acaricide. Inactivation of the new coronavirus is a cooperative research project between Signify and Boston University, and experimental reports will not be issued for the time being.
5 Question: Does this product produce ozone? Is it better to have ozone or not? Is the one with ozone more advanced?
Answer:This product uses ozone-free ultraviolet lamps, which will not produce ozone after use. Ozone is harmful to the human body and is not recommended. Especially in a closed room, ozone will accumulate and remain for a long time, causing harm to the human body.
6 Question: Will white plastic furniture, leather sofas, sweaters, curtains, etc. change color after use? What items (such as cosmetics, small plants),Should we take extra care not to expose it?
Answer:Short-distance, large doses of irradiation on the surface of the object may cause discoloration, please avoid prolonged exposure to plastic, leather goods, and green plants at close distances.Avoid exposure at close range.
7 Question: If I want to disinfect clothes, can I put the machine in the closet?
Answer:It is not recommended to irradiate fabrics and leather products at close range for a long time.
8 Question: Where is it better to put it on the bed, on the table, or on the floor?
Answer:Try to put it in the middle of the room, on the floor, on the table, on the bed, and don't place it higher than 1.2 meters. The place should be flat and not easy to cause the germicidal lamp to tip over.
9 Question: How long can the lamp be used? Can only the lamp be replaced if it is broken?
Answer:The lamp cannot be replaced by itself, it is generally recommended to use it for 5 years.
10 Question:This lamp has four columns (24w model), which will block the light and affect the sterilization effect, right?
Answer:It will partially block the light, but it is still enough to sterilize the room.
11 Question: Can it be used to disinfect masks for reuse?
Answer:It is not recommended to irradiate fabrics including masks at close range.
12 Question: How is the product quality?
Answer:Strictly carry out incoming material inspection, online inspection, and 100% factory aging and sensor inspection. Because this product may involve danger to humans or animals, Therefore, the quality is strictly controlled to reduce accidents.
13 Question: Is the greater the power the better?
Answer:The power is not the bigger the better. The UV lamps with hundreds of kilowatts in medical places are not suitable for ordinary civilian scenes. Our products are suitable for distance and irradiating agent.The amount and running time have been accurately calculated and verified to ensure the sterilization effect and reduce the risk of damage to the surface of the object and human body.
14 Question: After entering the house halfway, the machine automatically stops, and I leave, will the machine automatically resume work?
Answer:Can not automatically resume work, need to reset and start, this setting is for safety reasons, to avoid product misuse, and minimize the possibility of human injury.