Q:Are you a factory or trade company?Can I visit it ? A:1.Yes.We are factory in Shenzhen China. 2.sure,warmly welcome to visit our factory. Q:Are you familar with amazon process? A.Amazon FBA Services: UPC code Free printing & make labeling, Dropshipping service Q:How to place OEM order to us? A:1st,please view our website and click the link to inform our sales the products you are interested in.Our Sales will offer you more information that maybe helpful for you. 2nd,please confirm the order with our sales.Then we will start to arrange sample for your confirmation once get your payment.And we will also keep you informed process during production. Q:How can u promise that you will offer correct items i ordered ? A:1.Before shipment, we will take pictures for your confirmation. once you confirmed, then we arrange shipment. 2.You can place trade assurance order.alibaba will guarantee all your payment. Q:How to pay? A:We accept escrow,credit card,paypal,western union,T/T. Q:Can I get free sample before placing an order? A:yes,free sample is available.But you have to pay for shipping cost. Q:What is your production lead time? A:If in stock,goods will be shipped out within 24 hours. If neutral package,2-4 days normally. If OEM package or product,around 7-10 days. Q:How to ship the order? A:Please inform us your instruction,by sea,by air,by express.any way is ok for us.We have very professional forwarders to provide the best shipping cost,service,guarantee.