Q1: Are you manufactory or trade company?
A: Yes, we are the 100% manufactory specialized in producing and selling smart wearable products for over 6 years with more than 2,000 square meters workshop area. And we have more than 200 employees.
Q2: Where is your factory located?
A: Hello, our factory is located in Shenzhen, Guangdong Province, the innovation city of China. The transportation is very convenient. Welcome to visit our factory!
Q3: Do you support custom services？
A: Yes, we can provide customized services such as logo, manual, gift box and APP, etc. But different custom services with different MOQ requirements. Please click the link below to contact us for more details. Thank you.
Q4: Do your products have watch face selection?
A: Most of our watch apps offer a wide range of watch faces and which can also DIY your own watch face.
Q5: What's your MOQ?
A: Hello, the MOQ of most products is 2pcs, support sample order. And the MOQ of customized service is 3000pcs. For the first cooperation, we are willing to accept a small order, but the price will be a little high.
Q6: Do you offer free samples?
A: Hello, we can refund the sample cost in bulk order.
Q7: Can I mix colors and styles?
A: Yes, of course, you can mix colors and styles for each model.
Q8: What’s your best price?
A: The price depends on your purchase quantity. The more you buy, the more favorable the price is.
Q9: Can you provide SDK?
A: Yes, we can provide SDK for free.
Q10: Can you make it with IP68?
A: Yes, most of our products can be make with IP8, but the cost will be a little higher, which will increase by about 0.5 USD/piece.
Q11: How many pieces do you produce one day/one month?
A: 15,000 pieces per day, and our factory has 5 production lines.
Q12: How long is your products quality warranty?
A: Hello, we offer 1 year factory quality warranty.
Q13: What's the delivery time?
A: Hello, for the products that are in stock, we can deliver it within 3 days after receiving your payment. For custom order, if the quantity within 3000pcs, production time is 15-30 days after all details be confirmed.
Q14: How about the shipping cost?
A: We have many logistics companies in deep cooperation, so the freight is very cheap.
Q15: What’s your payment terms?
A: Hello, we support multiple payment methods:T/T, Paypal, credit card, etc.
If it is a bulk purchase, 30% deposit before production+ 70% balance before shipment.