Our Company: we are a professional manufacturer and exporter which is concerned with OEM design,development and production of resin and ceramic craft gifts,Christmas gifts,indoor home decoration and outdoor garden decoration. Our products are environment-friendly, they can pass US standard test and European test. So they are popular all over the world, such as USA, Canada, Australia and so on.
Q1. Can I have a free sample? A: Yes, we could offer one sample for free charge if we have ready parts in stock,but we don’t offer free sample if need open mold to do sample,we normally charge of open mold fee is 150$ for one design and we will refund sample fee when the bulk order quantity get to 2000pcs. Q2. How to know the sample quality? We will send production picture for each step to make a confirm with customer until customer satisfied. Q3. What about the lead time? A:15-30 days for sample,30-45 days for bulk Q4. Do you have any MOQ limit? A: Our MOQ is 500pcs per designs if need open mold to do it. Q5. Is it OK to print logo on product? A:Yes. Customer only need offer the artwork of logo in AI format to us. Q6.Can you help us paste UPC or label? Yes,we can help customer free paste UPC or label. Q7.Can you do customized packing? Yes,we can do customized packing as customer’s requirement.Generally, we pack our goods with poly foam+ neutral white/brown boxes +safety brown outer cartons Q8.How to ship goods to customer? We often send goods by sea method with door to door service for bulk order and send express by sample. Q9: How to deal defected product and claim? A: Firstly. Our products are produced in strict quality control. If products have quality question when customer received goods, we will be freely replace defects qyt in your next orders. Q10: What is your terms of payment ?
A: Payment<=2000USD, 100% in advance. Payment>=2000USD, 30% T/T in advance ,70% balance before shipping.
small amount via WESTERN UNION or PAYPAL or trade assurance order in Alibaba,bulk order, we accept by T/T wire transfer or trade assurance order