Q1: Can I get the samples?
A: Yes, we can offer the free sample for you, but the shipping cost need to be paid by our customers.Prepaid or collect is OK.
Q2: How to confirm the Product Quality before placing orders?
A:You can get the free samples for some products,you only need to pay the shipping cost or arrange a courier to us and take the samples. You can send us your product specifications and requests,we will manufacture the products according to your request.
Q3: How to start orders or make payments?
A: Proforma invoice or Trade assurance order will be issued and sent first after your order confirmed, enclosed our bank information. Payment by T/T, Western Union or Paypal or Trade Assurance(On Alibaba).
Q4:What's your MOQ?
A:Our MOQ:5000pcs normally.Of course,different products,different MOQ.Please noted.
Q5: How about delivery leadtime?
A:Delivery lead time: About 2-5 workdays after payment confirmed. (Chinese holiday excluded)
Shipping time:15-20days shipped by sea. 8-12days shipped by Air.
Kindly to let you know that we can handle the door to door shipping with Customs Tax/Tariff for you if you need.
Q6: How do you treat quality complaint?
A:First of all, our quality control will reduce the quality problem to close to zero(0%). If there is a real quality problem caused by us, we will send you free products for replacement or refund your loss.
Q7: How to contact us ?
A:You can chat with us by TM,Wechat,whatsapp Or Skype Online. Or Click the link to send us inquiry mail.Then we will get feedback to you Less than 12hours.
Q8:Can you provide OEM &ODM service?
A:Sure. Customized design is available.
But the trade mark certificate of authorization is needed before bulk order producing.
Q9:Can you make new mold of customeized style?
A:Yes,New mold is available ,according to customer design.
It will be appreciate that of there is any samples for according .