Q1:Are you a factory or trading company?
A:We are a factory with excellent price-performance ratio of items. The larger your order quantity is, lower the unit price will be.
Q2:Do you have MOQ?
A:Depands on different ideas, Can be negotiated. The larger the quantity is, the competitive the unit price will be.
Q3:When can I get the quotation?
A:We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us
in your email so that we will regard your inquiry priority.
Q4:Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q5:What about the lead time?
A:Sample only needs 1 day,because we have stock. Mass production time needs1 week for order quantity more than.
Q6: How do you ship the goods and how long does it take to arrive?
A:We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q7: Is it OK to print my logo on led light product?
A:Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q8:Do you offer guarantee for the products?
A: Yes, we offer 6 months-1 year warranty to our products.
Q9:How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity.
Q10:How should I process the order?
A: 1) First please let us know what product do you need,
2) Tell us the model number, you can contact us by the contact form or send us email or Ali Wangwang.
3) After confirm the specification of the led light you need, the PI will be sent.
4) Once you done the payment, we will arrange shipping the goods.